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Terms & Conditions
1. General terms and acceptance
These Terms & Conditions form an agreement between you and Davinci Gold Casino concerning your use of the website, account services, games, payment features and any other services made available through the platform. They should be read together with the Privacy Policy, Responsible Gambling information, promotional terms and any game-specific rules displayed on the website. If there is a conflict between these documents, the more specific terms may apply to the relevant service or promotion.
Davinci Gold Casino may update these terms when necessary to reflect changes to the website, games, payment services, legal requirements or operational practices. The current version will be made available on the website. Where a change is significant, reasonable notice may be provided through the website or by another suitable method. Your continued use of the service after updated terms are published indicates acceptance of the revised wording.
You are responsible for reading the terms and checking for updates. These terms do not remove or limit any rights that cannot lawfully be excluded under applicable Australian consumer protection law. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Eligibility and lawful use
- You must meet the minimum legal age and other eligibility requirements that apply to online gambling in your location.
- You must use the service only where access and participation are lawful.
- You must provide accurate, current and complete information when registering or using your account.
- You must not use the service if you are self-excluded, restricted or otherwise prohibited from gambling.
- You must not use the website for fraud, money laundering, unauthorised activity or any unlawful purpose.
- You must not allow another person to access or use your account.
2. Accounts, verification and security
You may need to create a personal account before using certain features. Only one account should be created and operated by each individual unless Davinci Gold Casino expressly permits otherwise. Accounts are personal and may not be sold, transferred, shared or used on behalf of another person. You are responsible for keeping your login details confidential and for all activity carried out through your account.
You should choose a strong password, avoid reusing it on other services and notify Davinci Gold Casino promptly if you believe your account has been accessed without permission. You should also log out after using a shared or public device. Davinci Gold Casino may take reasonable steps to protect accounts and investigate unusual activity, but you remain responsible for taking suitable precautions to protect your credentials and devices.
To meet legal, regulatory, security and anti-fraud requirements, Davinci Gold Casino may ask you to verify your identity, age, address, payment method or source of funds. You agree to provide documents or information that are genuine, complete and reasonably current. Verification may be required before deposits, withdrawals, continued account access or other account activity can be completed.
If information cannot be verified, appears inaccurate, or raises security or compliance concerns, access to an account may be restricted while checks are completed. An account may also be suspended or closed where this is reasonably necessary to protect the platform, its users or the integrity of the service. Any action taken will be subject to applicable law and relevant consumer rights.
3. Deposits, withdrawals and gaming
Available payment methods, processing requirements and any applicable conditions will be displayed on the website. You must use a payment method that belongs to you or that you are authorised to use. Payments may be subject to verification, processing checks, transaction limits, third-party terms and legal requirements. Davinci Gold Casino does not guarantee that every payment method will be available at all times.
You should review transaction details before confirming a deposit or withdrawal. You are responsible for providing correct payment information and for any charges imposed by your bank, payment provider or other financial institution. Davinci Gold Casino may reject, reverse or delay a transaction where required for security, technical, legal or compliance reasons. Withdrawal requests may require account and identity checks before they can be processed.
Games are governed by the rules shown for the relevant game. You should read those rules before playing, including information about stakes, outcomes, features and any applicable conditions. Game results are determined by the systems used for the service. If a technical error, display error or system malfunction affects a game or transaction, Davinci Gold Casino may take reasonable steps to correct the error and restore the affected position where appropriate.
You must not attempt to interfere with the website, manipulate game results, exploit a fault, use automated software or employ any method designed to obtain an unfair advantage. You must not reverse engineer, copy, disrupt or damage any part of the service. Suspected misuse may result in an investigation, temporary restriction, cancellation of affected activity or account closure, subject to applicable law.
Promotions and offers
Promotions, bonuses and special offers may be subject to separate terms. Those terms may include eligibility requirements, expiry dates, wagering conditions, game restrictions, deposit requirements, withdrawal conditions or limits. You should read the full terms of an offer before accepting or using it. If promotional terms conflict with these general terms, the promotional terms will apply only to the extent of that conflict.
4. Responsible use, privacy and liability
Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Set personal limits before you begin, take regular breaks and do not gamble when affected by alcohol, stress or other circumstances that may affect your judgement. If gambling is no longer enjoyable or feels difficult to control, stop and seek support from an appropriate Australian gambling support service.
Davinci Gold Casino may provide tools or processes for account limits, time-outs, self-exclusion and other responsible gambling measures. The availability and operation of these tools may be explained separately on the website. You should use the measures that suit your circumstances and contact the service through the available support channel if you need assistance. A self-exclusion or restriction request should be treated seriously and may affect access to related accounts or services.
Personal information is handled in accordance with the Privacy Policy. This may include information needed to create and operate an account, process payments, verify identity, prevent fraud, meet legal obligations, provide customer support and improve the service. Information may be shared with service providers, payment partners, advisers or authorities where permitted or required by law.
The website and services may be changed, interrupted or withdrawn from time to time for maintenance, security, technical or operational reasons. Davinci Gold Casino will take reasonable steps to maintain the service, but does not promise that it will always be available, error-free or compatible with every device or connection. You are responsible for your internet connection, device, software and any related costs.
To the maximum extent permitted by applicable law, Davinci Gold Casino is not responsible for loss caused by your failure to follow these terms, misuse of the service, unauthorised account access resulting from inadequate security, events outside reasonable control or interruptions caused by third parties. Nothing in these terms excludes liability or consumer guarantees that cannot legally be excluded or limited.
These terms are intended to operate in accordance with applicable Australian law and any other mandatory laws that apply to you. Disputes should first be raised through the available customer support process so that the matter can be reviewed. You may also retain any complaint, dispute or consumer rights available under applicable law.
