Privacy Policy

This Privacy Policy explains how Davinci Gold Casino may collect, use, store and protect information when players visit the website, create an account, use casino services, contact support or otherwise interact with the platform. It is intended for players in Australia and should be read together with the website’s Terms and Conditions and other applicable notices.

Davinci Gold Casino holds a gaming licence issued by the Curaçao authorities, providing a regulated framework for player account security and fair-play standards.

Information we may collect

To provide online casino services safely and effectively, Davinci Gold Casino may handle different types of information about players. The information collected depends on how a player uses the website, the features accessed and the choices made about communications and cookies. Players should provide information that is accurate, current and complete when creating or maintaining an account.

Account and contact information

This may include a player’s name, date of birth, residential details, contact details, account login information, communication preferences and information supplied when registering or updating an account. We may also receive information included in messages sent to customer support, complaints, enquiries or other correspondence.

Identity and verification information

For account verification, age checks, safer gambling processes and fraud prevention, we may request or receive identity information and verification documents. These may include documents or details used to confirm identity, age, address, account ownership or the source of funds where appropriate. Verification information is handled for legitimate operational, security and legal purposes.

Payment and transaction information

We may handle records about deposits, withdrawals, wagering activity, bonuses or promotional participation, transaction dates, amounts, payment status and related account activity. Payment information may be processed through payment providers. Where appropriate, we may receive limited payment details needed to confirm and record a transaction, rather than complete payment credentials.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected. This can include an internet protocol address, browser type, operating system, device information, language settings, approximate location, pages viewed, session activity, referral information and security events. We may also use cookies and similar technologies to remember preferences, support functionality, understand website use and help protect accounts.

How we use information

Information is used only for purposes connected with operating, securing and improving the website and providing services to players. Depending on the circumstances, this may include the following:

Creating, administering and maintaining a player account.
Processing deposits, withdrawals and other account transactions.
Providing casino features, account services and customer support.
Confirming a player’s identity, age, eligibility and account ownership.
Carrying out verification, anti-fraud, anti-money-laundering and security checks.
Detecting suspicious, prohibited or potentially harmful activity.
Managing responsible gambling measures and responding to player safety concerns.
Sending service messages about accounts, transactions, security, changes or important website information.
Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.
Understanding website performance, fixing errors and improving products, services and user experience.
Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
Protecting the rights, property and security of players, the website and relevant service providers.

We may use information for more than one of these purposes where the purposes are related. Where information is no longer needed for an active purpose, it may still be retained where this is necessary to meet legal obligations, resolve disputes, enforce agreements, prevent fraud or protect security.

Marketing communications

Players may receive promotional messages only where permitted and according to their communication preferences. A player can withdraw consent to marketing at any time by using an unsubscribe option in a message, changing available account preferences or contacting us. Stopping marketing communications will not stop essential service messages about an account, transactions, security or important changes.

Cookies, sharing and security

Cookies and similar technologies

Cookies are small files or similar technologies that may be stored on a device when a player uses the website. Some are required for core functions, such as account access, security, session management and transaction processes. Others may help remember settings, measure website performance, understand how features are used or support relevant communications.

Players can manage, restrict or delete cookies through their browser settings. Disabling certain cookies may affect website functionality, account access or the availability of some features. Browser settings and cookie controls may vary between devices and browsers.

Sharing information

Information may be shared with trusted service providers where they need it to perform services for the website. These providers may support payment processing, identity and age verification, fraud prevention, technical hosting, security, analytics, customer support, communications and other necessary operations. They are expected to handle information for authorised purposes and apply appropriate protections.

Information may also be disclosed where necessary to comply with legal or official requests, meet obligations, investigate suspected fraud or unlawful activity, protect players or other people, enforce website terms, or support a business transfer or restructuring. We do not treat player information as public information. Any sharing is intended to be limited to what is reasonably necessary for the relevant purpose.

Protecting information

Reasonable administrative, technical and organisational measures are used to help protect information from unauthorised access, loss, misuse, alteration or disclosure. No website, internet transmission or electronic storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Retention of information

Information is kept only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communication records must be kept for a period required by law even after an account is closed. The length of retention depends on the type of information and the reason it was collected. When information is no longer required, it may be securely deleted, anonymised or otherwise handled appropriately.

Your privacy rights and contact

Depending on the circumstances and applicable privacy requirements, players may have rights in relation to their personal information. These rights can be subject to reasonable exceptions, including where information must be retained, disclosure could affect fraud or security controls, or a request cannot be verified.

How to exercise your rights

For privacy questions or data requests, contact support@davincigoldcasino.top. Players may use this address to request access to their personal information, ask for inaccurate or incomplete information to be corrected, request deletion of their data where deletion is available, or withdraw consent to marketing communications. A request should explain what is being requested and include enough information to help us identify the relevant account.

Access: ask for confirmation about whether personal information is held and request access to relevant information.
Correction: ask for inaccurate, outdated or incomplete account information to be corrected.
Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to keep it.
Marketing consent: withdraw consent to promotional communications at any time. This does not affect processing already carried out lawfully before withdrawal.
Questions or concerns: ask how information is used, shared or protected, or raise a privacy concern for review.

We may need to verify a request before taking action, particularly where it involves account access, identity documents or deletion. This helps protect personal information from unauthorised disclosure. We aim to respond within a reasonable timeframe and may explain if a request cannot be completed in full because information must be retained or another lawful exception applies.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The current version will be made available on the website. Players should review this page periodically, particularly before continuing to use the website after a material update.